Contact AC Moore

We assist with product availability questions, custom framing inquiries, store location information, gift card balance checks, rewards account support, coupon redemption, and general craft supply recommendations. For Amazon order issues, please contact Amazon customer service directly — we can guide you but cannot modify Amazon orders from our side.

Amazon orders are fulfilled and managed by Amazon directly. For order tracking, returns, refunds, or delivery questions, contact Amazon customer service. We can answer product questions and help you find the right craft supplies, but we cannot access or modify orders placed through Amazon.

Currently, we provide support through email at hello@ac-moore.com. This allows our craft specialists to review product details, check inventory, and provide thorough responses with links to specific supplies. Email support also creates a record of your inquiry that we can reference for follow-up questions.

Visit our store locator page to find AC Moore locations near you, including addresses, phone numbers, and current store hours. If you have questions about a specific store’s services — like custom framing availability or in-stock products — contact us with the store location and we’ll help connect you with the right information.

Yes. Include the dimensions of your artwork or item, preferred frame style, mat colors, and any special requests in your message. Our framing specialists will respond with pricing options and timeline estimates. For complex projects or multiple items, we may ask for photos to provide the most accurate quote.